Return & Exchange
You can return an order(except BITSIAN kit) by clicking Return on the My Orders page.
* We accept returns within 15 days of the order. Please ensure while returning the product the packaging is intact the way it was delivered.
* We do not accept returns for boxer shorts due to hygiene concerns.
* We are retreating refund policy on notebooks. Thank you for loving them 🙂
Visit My Orders page >
We will arrange a pick-up within 2-3 days of your request.
There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.
How will I get my refund ?
Once the order has been picked up, the refund will be initiated to your selected mode within 12-15 working days from the date your order is picked, subject to your returns passing the quality check.
Refund will reflect as per below-mentioned timelines:
NEFT refund process takes 72 hours.
Payment Gateway refund process takes 7 to 9 working days excluding Saturdays/Sundays and Bank Holidays.
Return Policy for BITSIAN Day Kit (Unisex)
#Please note that this is a special category product and we will be manufacturing this product after receiving orders only. Hence, for this particular product we do not offer return and exchange in cases of size fit issues.
However, if product has issues such as wear and tear, mechanical damage and permanent stains at the time of delivery, exchange can be considered and will be processed only after investigation from our end. HANNMAR will have final decision to consider any exchange requests made by the customer.
Also, order cancellation is allowed only if cancellation is requested during booking window for this product. For approved cancellations partial refund will be provided with deduction of 4% online transaction fees. #
Please write back to us in case of queries related to refund/cancellation/exchange at email@example.com